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Frequently asked questions

Everything you need to know about Acupanel®

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Product questions

The acoustic wood panel range comes in panels measuring 240cm x 60cm.

We have designed the panels to join width-ways and long ways seamlessly so any length or width can easily be achieved.

If you want a class A sound absorption, we recommend installing the panels with batons. However, if you're going to have them for decorative purposes while still providing sound absorption, we recommend screwing the panels directly into the wall through the acoustic felt backing using black or grey screws, depending on your choice of backing.

We do not currently offer the panels in custom sizes; however, we have designed them to be easily cut if you need smaller or they can be joined if you need to cover larger areas

The panels will be absolutely fine in these areas as long as they are not in direct contact with water, although we recommend applying a water-resistant finish to the front of the slats to protect them against any moisture or humidity.

The acoustic slat wood wall panel range is designed for indoor use only.

The acoustic panels come with an option of unfinished or oiled finished. Unfinished allows you to finish it any way you choose. We recommend adding a finish, whether it's an oil, wax, lacquer, or varnish, to protect the wood, and while doing so, it also enhances the grain and colours of the wood. Our finished panels come with a protective satin oil applied which will increase the richness and warmth of the wood.

It is straightforward to adjust the panels to fit around any object. You can cut the slats' widthways with a saw, and the felt lengthways with a sharp blade to apply around any item you may have on your surface.

You can mount the panels on all surfaces, including brick, concrete and plasterboard.

The wood used is always from the same source, so they will always look more or less the same. It is natural wood, however, so knots, slight cracks and colour variations can occur.

The panels have been designed to have the edge exposed. When cutting through the slats they are black throughout so an edge will always look like the rest of the panels. Alternatively, we also offer an end trim available in the accessories section.

You certainly can.

The felt acoustic backing is fire-rated. However, the face materials are not. Please get in touch with us for more information.

If installing with batons, you can use mineral wool or other sound insulation material in-between the gaps, increasing the sound absorption properties even further.

Yes, you can purchase a custom sample box from the navigation above.

General questions

You can order via our website, email us for an invoice, or give our customer care team a call, who can take a payment over the phone for you.

We accept all major credit and debit cards, including AMEX and PayPal.

Yes, all our prices include VAT.

Any panels in stock are available to order on the website - if this is a made-to-order product, this will be mentioned in the product description, and when the order is placed, we will be in touch to confirm the manufacturer’s current lead time on the product.

We do! If you are a member of the trade, you can register for a trade account by clicking the trade button in the footer.

Unfortunately, we do not offer an installation service; however, all our products have installation guidance on the website. You can always contact our customer care team for further assistance if you need any additional advice.

Unfortunately, we do not offer a cutting service, but our products are easy to cut down on-site where required. Further cutting and installation information is available on our website.

Shipping questions

Any delivery charges are calculated at checkout, we offer free shipping to the mainland UK (excluding Highlands).

We aim to despatch and deliver all in-stock products within 3-5 working days.

You do! We’ll send you an email when the order is despatched, and our courier will send you the tracking number on the day of delivery.

We securely box all orders shipped with our couriers.

We ask our couriers to call if you aren’t home, as they can’t leave the parcel safe. You can request the delivery to be left safe, but this is at your own risk, and we will need this in writing to advise our courier they can leave this in a safe place for you. Our courier will re-attempt delivery twice, but after this, it will be returned to you, and a re-delivery charge will be applicable.

Unfortunately, we cannot offer a time frame for the delivery, but our couriers will deliver Monday-Friday between 8 am and 6 pm, and you will be able to see your drop number for the delivery.

Please get in touch with our customer care team within five working days of receiving your goods with images of the damage so that we can resolve this as quickly as possible for you.

If it has been more than five working days, please get in touch with our customer care team so we can investigate this further for you.

Return questions

Please get in touch with us via phone or email if you would like to organise a return.

You can make a return within 30 days of receipt - unfortunately, anything outside of this period will not be accepted.

If your order has arrived damaged, please notify our customer care team within five working days of receipt, and we will assist you in getting this collected and replaced.

Please get in touch with us if you wish to exchange your product.

Returns will be at your own cost if returning due to no longer wanting the panels because of design, colour or miscalculation of sizing.

This depends on your courier - if you are using our return courier, this is typically within five working days; however, some couriers can take up to 14 working days to return the goods to our warehouse.

Once the return has been received in our warehouse, a refund is processed typically within four working days.

Once the goods have been received in our warehouse, we will contact you to confirm the exchange can take place - any additional payments/refunds will be processed at this point, and a new tracking number will be issued for the delivery. This will typically take five working days, including the delivery of the exchanged goods.

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