5.1 All orders are carefully checked prior to dispatch. However, unfortunately, items can sometimes get lost or damaged in transit due to factors beyond our control. If an item arrives damaged in any way please contact us within 5 working days of receipt. Refunds are given at the discretion of Acupanel management team. You can contact us via email, phone or mail using the details on the Contact Us Page.
5.2 If you are unhappy or no longer require a part of your purchase, we offer a full refund within 30 days of receipt. Your items must be returned to us in a re-sellable condition, in the original packaging with a copy of the invoice and Return Merchants Authorisation reference (RMA). Please write on your invoice the reason for the return:
- Returned for refund
- Returned faulty
Please note failure to include your invoice and include your RMA will slow down the processing of your return. We do not cover the cost of return shipping if you have decided you do not like the product or there are slight colour differences to our website due to wood being a natural product. If free delivery has been offered and the order is rejected or sent back due to no longer wanting the product or ordering the incorrect item then a refund will be made on the product minus the delivery cost.